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1. Customer Service Week

Offers Customer Service Week information, planning assistance, and celebration support materials and products for customer service, care and satisfaction departments, call centers and help desks

Site: www.csweek.com

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2. Increase Customer Satisfaction

Would you like to be more profitable? Is your employee or customer turnover costing you money? Measure-X's guaranteed programs increase sales cut down on employee turnover and make your customers happier!

Site: www.measure-x.com

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3. Tern Consultancy UK - Mystery Shopping

UK based consultancy offering mystery shopping and training services to retailers to improve and track customer service.

Site: www.ternconsultancy.co.uk

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4. Customer Service Benchmarking Association

Customer Service Benchmarking Association is an association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.

Site: www.csbenchmarking.com

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5. Service Quality.com

The Service Quality Department Experts in building customer loyalty. Customer service is a bottom line strategy

Site: www.service-quality.com

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6. Cornerstone Customer Champion

Cornerstone Professional Development provides training, consulting, and publications to help organizations move beyond traditional customer service to the new age of Customer Astonishment Darby Checketts is president and founder.

Site: www.customerchampion.com

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7. Customer Service Training Videos

Customer Service training, customer service videos, customer service programs, workshops and seminars for every level. Learn how to take Customer Service beyond tradition. Customized trainings in customer service, sales, management, communication, team building and leadership. Training products - DISC profiles, online assessments, personal profile systems, facilitator'

Site: www.customerserviceuniversity.com

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8. eGain | Multichannel Customer Service

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand hosted deployment.

Site: www.egain.com

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9. Parago

Parago provides a proprietary, promotional marketing technology platform that helps clients reduce promotional program costs, increase sales, and enhance customer relationships. /

Site: www.parago.com

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10. Phone Pro

Phone Pro has been helping companies make every call count with onsite, customized training programs since 1985. You'll find we have the most knowledgeable, energetic and inspiring trainers in the business, along with proven techniques that will help your employees enjoy their jobs and relate more effectively to customers or prospects on the very next call.

Site: www.phonepro.com

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11. Customer Service Point

Resource on good customer service, with opinion articles on customer support, CRM, call centers, help desk and customer service software.

Site: www.customerservicepoint.com

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CRM and Help Desk Software Call Center Careers Phone Headset Buying Guide Customer Service Articles

12. Customer Service Training

Customer service training & customer satisfaction consultants offering corporate training programs & workshops for service improvement with customer service managers, employees & workgroups. The authors of Customer Service for Dummies.

Site: www.quality-service.com

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13. Retaining Financial Intermediary Customers

Assisting financial companies to build closer relationships with financial intermediaries.

Site: www.pyramidupdate.com

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14. Stream

Stream is a global business-to-business software services provider with sales locations, operations and contact centers throughout North America, Europe and Asia/Pacific. The company provides enterprise software management and contact center solutions that help organizations increase business value from information technology.

Site: www.stream.com

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15. Tooty Inc

Evaluating, Developing, Training and Monitoring your company's customer service or sales strategy

Site: www.tootyinc.com

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16. Customer Service Training

Telephone DoctorŽ Customer Service Training markets products and serviceswhich improve the way your organization communicates with customers. Offerings includes training videos, CD-ROMs,workshops, e-learning and keynote presentations.

Site: ww2.telephonedoctor.com

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17. Create Online Surveys

Conduct online surveys and generate instant reports. Our focus: professional-looking employee and customer assessments for business use. No software to download.

Site: www.custominsight.com

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18. Customer Service Training

Impact Factory provide Customer Service Training together with influencing, presentation skills, communications training and team building, through to leadership and executive coaching for individuals.

Site: www.impactfactory.com

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Customer Service Course Customer Service Training Customer Service Customer Service Programme

19. Mystery Shopping Services

Offering business intelligence services including: mystery shopping services, customer surveys, audit and compliance evaluations, employee awareness campaigns, interactive training, and advanced business analytics.

Site: www.serviceintelligence.com

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